Troubleshooting: iPad Not Receiving Alerts From Apollo

Modified on Mon, Mar 23 at 11:12 AM

If your iPad is not receiving alerts from the Apollo, the issue is typically a loose adapter connection, a network cable problem, or an incorrect IP address configuration. Follow the steps below to diagnose and resolve the issue

Step 1: Check Physical Connections

Before checking any settings, verify that all cables and adapters are properly connected.

1.Confirm the adapter (Ethernet dongle) is plugged into the iPad.

The adapter should be seated firmly in the iPad's charging/data port with no wobble.

2.Confirm the network cable is plugged into the adapter.

The cable should click into place securely on the adapter's Ethernet port.

3. Check for indicator lights on the adapter next to the network cable port.

The lights confirm the adapter is receiving a network signal:

No lights → Contact Athena Security Support.
Blue Lights are on → Proceed to Step 4.

4. Reboot the iPad.

Hold the power button and slide to power off. Wait 10 seconds, then power it back on. Once restarted, check if alerts are coming through. (iPads are setup with MDM Policy that locks these iPads, If you cannot perform a manual reboot, please reach out to support)

Figure 1 – Physical connection checklist for the iPad adapter.

Step 2: Verify IP Address Configuration

If the adapter lights are on and the iPad still isn't receiving alerts after a reboot, the IP addresses in the Apollo app settings may need to be verified. Use the values below as your reference.

iPad LAN IP

In the Apollo app, the iPad's LAN IP should be set to one of the following:

Setting	Value
IP Address	192.168.8.127 or 192.168.68.127
Subnet Mask	255.255.255.0

WDS Apollo Settings

In the Apollo app's WDS settings, verify the following:

Setting	Value
IP Address	192.168.8.201
Remote Port	7100

RTSP Feed Settings

Verify the RTSP feed addresses are configured as follows:

Feed	IP Address	Port
Entrance	192.168.8.202	554
Export	192.168.8.202	8554
Thoroughfare	192.168.8.201	554

⚠️ Do not use the older RTSP feed addresses. Only the values listed above should be entered.

Still Not Working?

If the iPad is still not receiving alerts after completing all steps above:

Double-check that all IP values match exactly as listed — even a single digit off will break the connection.
Try a different Ethernet cable to rule out a faulty cable.
Ensure the Apollo unit is powered on and running normally.
Contact Athena Security Support for further assistance.

Need help? Contact supportwe@athenasecurity.com