Troubleshooting: "Imaging Radar Wave Not Responding" on Apple iPad for your Secondary Screening Solution

If your Secondary Screening Solution  displays a "Imaging radar Not Responding" error on the Operator  iPad, follow these steps to restore connectivity. This error usually indicates a break in the communication chain between the Secondary Screening Solution and the Apple iPad, the network adapter, and the Secondary Screening Solution  sensors.

Step 1: Check Operator iPad Power and Connection Status

The iPad connects to the sensors via a specialized adapter that handles three things simultaneously: Power, USB Data, and Ethernet.

1. Check the Power Indicator: Look at the charging icon or the LED on the adapter (if equipped). Does the iPad show it is charging/powered?

   • If Yes (Green/Charging): Proceed to Step 2.

   • If No: Unplug the cable from the iPad and plug it back in firmly. Ensure the wall outlet is active. Once the power indicator is active, check the app again. If it still doesn't work, proceed to Step 2.

Step 2: Verify Network Connectivity (The "Green Dot")

The system relies on a wired Ethernet connection to "talk" to the sensors.

1. Look for the Connection Status: At the very top of the iPad screen (or within the Athena app status bar), look for a connection indicator or green status icon.

   • If Green: The iPad is communicating correctly. Proceed to Step 3.

   • If Not Green: Check the Ethernet cable plugged into the iPad’s adapter. Ensure it is clicked in securely. If the cabling looks good but there is still no connection, proceed to Step 3.

Step 3: Inspect the Secondary Screening Solution 

If the iPad is powered and the cables are secure, the issue may be with the Secondary Screening Solution imaging radar scanning hardware itself.

1. Check Machine Power: Walk over to the Secondary Screening Solution  unit. Is the main power light on? If not, ensure the unit is plugged into a functional power outlet.

2. Check the Internal Computer: Locate the computer housing (typically at the base).

   • Is there a green light on the front of the computer?

   • If No Light: Ensure the power cable is seated and press the power button.

   • If Light is Green (but system isn't working): Reboot the computer by pressing the power button once to shut down, then press it again to restart.

Step 4: Final System Restart

If all lights are green and cables are secure but the error persists:

1. Perform a full restart of the iPad.

2. Once the iPad reboots, relaunch the Athena Security app.

Still Need Help?

If you have followed all the steps above and the "Secondary Screening Solution imaging radar Not Responding" message remains, please contact the Athena Security Support Team for advanced technical assistance with your Secondary Screening Solution.

• Support Phone:

  • 833-928-4362