Image Retention Settings in Athena Access Control Center

Overview

Alert images captured by Athena's weapons detection systems in the Access Control Center (ACC) can be configured with custom retention periods based on your organization's needs and compliance requirements.

Default Settings

By default, alert images remain stored in the ACC for the lifetime of your Athena account. However, many organizations require automatic deletion of images after a specific timeframe.

Configurable Retention Options

Athena offers flexible image retention settings that can be customized to meet your data privacy and compliance requirements:

• Retention Period: Images can be set to automatically delete after any specified duration, from as short as 5 minutes to as long as multiple years
• Common Configurations: Many customers configure 30-day automatic deletion to comply with privacy policies
• Reporting Data: When images are deleted, all reporting data and analytics remain intact and only the visual images are removed
  
  

How to Request Retention Changes

Image retention settings are managed by Athena's engineering team to ensure data integrity and system stability.

To modify your retention settings:

1. Submit a support ticket through your app portal or email support@athena-security.com
2. Specify your desired retention period (e.g., "Delete alert images after 30 days")
3. Our engineering team will implement the changes and confirm once active

Important Notes

• Image retention settings apply at the account level
• Once configured, the setting automatically applies to all new alerts going forward
• Historical reporting and analytics data is preserved independently of image retention
• Changes to retention settings require engineering access and cannot be modified by end users

Questions?

Contact Athena Support for assistance with configuring image retention settings for your organization.

Email- support@athena-security.com,

Call-833-928-4362  27/7 Support

Submit a ticket here | Athena Security Help Desk