Support, Help and Training Options

? Support Options

Athena Security is committed to providing world-class support and assistance to our users. We offer the following support channels:

• Online Knowledge Base: Knowledge Base
   Access articles and training videos anytime at support.athena-security.com

• Submit a Support Ticket: Submit A Ticket
   Open an online help request at support.athena-security.com

• Email Support:
   ? support@athena-security.com

• Phone Support (24/7):
   ? Call 833-928-4362
  
  

? In-App Help Guide

Operators can access a quick-reference training guide directly within the app:

• Click the Support icon in the top right corner of the screen
  
  

• A 15–20 second video tutorial will guide users through:
  
  

  • Using Help and Support Options
    
    

  • Viewing Alert Types
    
    

  • Understanding Real-Time Alerts
    
    

  • Resolving Alerts
    
    

  • Accessing Incident Reports
    
    

  • And more features coming soon
    
    

?‍? Training and Onboarding

Every new Athena account includes comprehensive onboarding and required in-person or virtual training to ensure effective system use.

Digital Curriculum

• Sent via email to designated Operators and Administrators
  
  

• Includes a Training Manual and Curriculum Guide
  
  

• Acts as a permanent reference for future use
  
  

In-Person And Digital Training (Required for All New Accounts)

Two separate training tracks are provided, each lasting approximately 4 hours:

1. Operator Training

• Hands-on training session with physical demonstration
  
  

• Written instructions, skill demonstrations, and performance verification
  
  

• Logged and signed attendance
  
  

• Reinforces digital training curriculum
  
  

2. Administrator Training

• Covers system ownership and configuration

• Includes control over user access, permission levels, and security settings

• Reinforces digital curriculum content
  
  

Post-Training

Each participant will receive:

• A personal copy of the training curriculum (emailed)
  
  

• An understanding and demonstration of all support resources:
  
  

  • Online Knowledge Base

  • Ticket System

  • Email and 24/7 Phone Support

  • In-App Help Guide
    
    

For any support needs, don’t hesitate to reach out — we're here to help 24/7.