Follow these simple steps to get your Visitor Management System printer back up and running:

Step 1: Reset the Manager iPad

• Tap the Owl icon in the top left corner
• Select "Reset The App"
• Reopen the Entrance Pass app

Step 2: Check iPad Connection

Make sure the status light in the top right corner of the Manager iPad is green (this means your Visitor iPads are connected)

Step 3: Power Cycle the Printer

• Unplug the power cable from the back of the printer
• Plug it back in firmly (make sure it's seated all the way)
• Press the power button on the right side

Step 4: Wait for Ready Status

Give the printer a few seconds to start up. You'll see a blue status light on top when it's ready to print.

Step 5: Test Print

• Scan a visitor ID to do a test print
• When prompted, select "Reconnect Printer" and tap OK
• The printer should now show a blue Bluetooth light on the bottom