Service Menu
Deployment, training, continuity planning, preventative maintenance, and break fix support options designed to help teams prepare, operate, and respond when service is needed.
Service Planning • Talk with your Athena representative about a Continuity Plan and Preventative Maintenance Plan before an issue occurs. • A documented plan helps establish responsibilities, escalation paths, and next steps for a timely return to service. • Continuity Planning and Preventative Maintenance are proactive programs. A la carte Break Fix is reactive service requested when a specific issue occurs. |
Weapons Detection System (WDS)
Standard Deployment Package • Day 1: Assemble, power on, and configuration, system setup. . • Day 1: On site training session and full system walkthrough with security staff and administrators.Signed training log. • Day 2: Go live support and additional assistance with internal training. $3,400 |
Additional Training Sessions • Full system walkthrough with new security staff and administrators. • Billed in four hour increments. $150 per hour |
A La Carte Break Fix • Reactive service requested when a specific issue occurs. • Additional support, labor, travel, parts, or replacement components may be quoted based on scope. • Separate from Continuity and Preventative Maintenance Plans. |
X Ray Pro Services
Athena offers professional services to support ongoing X Ray operations, including training, continuity planning, preventative maintenance, and a la carte Break Fix support.
X Ray Break Fix Policy • Service costs may include replacement parts, technician labor, and travel depending on the issue and required scope. • Planning assumption: combined labor and travel rate of $400 per hour, with 1.0 hour travel applied per visit in addition to the part specific labor estimate. • Costs below are planning estimates and actual service requirements and costs may vary. |
X Ray Wear & Tear Parts Pricing + Estimated Repair Cost
Part | Config | Retail Price | Est. Labor | Travel | Visit Expense | Total Est. Cost |
Conveyor belt | 5030 | $900.00 | 8.00 hrs | 1.00 hrs | $3,600.00 | $4,500.00 |
Conveyor belt | 6550 | $1,250.00 | 8.00 hrs | 1.00 hrs | $3,600.00 | $4,850.00 |
Conveyor belt | 7555 | $1,555.00 | 8.00 hrs | 1.00 hrs | $3,600.00 | $5,155.00 |
Motorized roller | 5030 | $1,110.00 | 8.00 hrs | 1.00 hrs | $3,600.00 | $4,710.00 |
Motorized roller | 6550 | $1,740.00 | 8.00 hrs | 1.00 hrs | $3,600.00 | $5,340.00 |
Motorized roller | 7555 | $1,950.00 | 8.00 hrs | 1.00 hrs | $3,600.00 | $5,550.00 |
Bend roller | 5030 | $187.50 | 8.00 hrs | 1.00 hrs | $3,600.00 | $3,787.50 |
Bend roller | 6550 | $281.40 | 8.00 hrs | 1.00 hrs | $3,600.00 | $3,881.40 |
Bend roller | 7555 | $281.40 | 8.00 hrs | 1.00 hrs | $3,600.00 | $3,881.40 |
Carrying roller * | 5030 | $140.40 | 8.00 hrs | 1.00 hrs | $3,600.00 | $3,740.40 |
Carrying roller * | 6550 | $182.70 | 8.00 hrs | 1.00 hrs | $3,600.00 | $3,782.70 |
Carrying roller * | 7555 | $182.70 | 8.00 hrs | 1.00 hrs | $3,600.00 | $3,782.70 |
Lead curtain, one side | 5030 | $291.00 | 8.00 hrs | 1.00 hrs | $3,600.00 | $3,891.00 |
Lead curtain, one side | 6550 | $609.00 | 8.00 hrs | 1.00 hrs | $3,600.00 | $4,209.00 |
Lead curtain, one side | 7555 | $750.00 | 8.00 hrs | 1.00 hrs | $3,600.00 | $4,350.00 |
Detector board cable, long * | — | $68.50 | 4.00 hrs | 1.00 hrs | $2,000.00 | $2,068.50 |
Detector board cable, short * | — | $54.45 | 4.00 hrs | 1.00 hrs | $2,000.00 | $2,054.45 |
Cooling fan, main chassis * | — | $72.00 | 4.00 hrs | 1.00 hrs | $2,000.00 | $2,072.00 |
Cooling fan, IPC internal * | — | $72.00 | 4.00 hrs | 1.00 hrs | $2,000.00 | $2,072.00 |
Fuse * | — | $125.50 | 4.00 hrs | 1.00 hrs | $2,000.00 | $2,125.50 |
X Ray top indicator * | — | $62.75 | 4.00 hrs | 1.00 hrs | $2,000.00 | $2,062.75 |
12V LED indicator, green * | — | $62.75 | 4.00 hrs | 1.00 hrs | $2,000.00 | $2,062.75 |
Visitor Management System (VMS)
Standard Deployment Package • Day 1: On site training, installation, and configuration, including a full system walkthrough. • Day 1: Go live support. $150/hr, minimum of four hours. |
Additional Training Sessions • Full system walkthrough with new security staff and administrators. • Billed in four hour increments. $150 per hour |
VMS Break Fix Policy • A la carte Break Fix is reactive service and is separate from a Continuity Plan or Preventative Maintenance Plan. • Planning assumption: combined labor and travel rate of $400 per hour, with 1.0 hour travel per visit. • The supplied VMS pricing source does not identify part names or retail part prices for these rows, so the table below preserves only the supported labor, travel, and visit expense values. |
VMS Break Fix Planning Costs
Est. Labor | Travel | Estimated Visit Expense |
2.00 hrs | 1.00 hrs | $1,200.00 |
2.00 hrs | 1.00 hrs | $1,200.00 |
8.00 hrs | 1.00 hrs | $3,600.00 |
2.00 hrs | 1.00 hrs | $1,200.00 |
8.00 hrs | 1.00 hrs | $3,600.00 |
8.00 hrs | 1.00 hrs | $3,600.00 |
8.00 hrs | 1.00 hrs | $3,600.00 |
8.00 hrs | 1.00 hrs | $3,600.00 |
Continuity Plan
Every customer should establish a Continuity Plan so the customer and Athena understand what happens if a system issue affects operations.
Education Session: Continuity Planning • Document key contacts and escalation paths. • Define communication and response expectations. • Identify operational steps if equipment is temporarily unavailable. • Review service options, replacement considerations, and return to service procedures. • Align internal teams and Athena on responsibilities before an issue occurs. |
The goal is to prepare in advance so teams can move quickly and consistently toward returning the system to service.
Preventative Maintenance Plans
Please inquire about enterprise wide preventative maintenance programs to help reduce the likelihood and potential cost of failure and improve the ability to move quickly with a fix should something break.
Education Session: Preventative Maintenance • Review scheduled system checks and maintenance needs. • Discuss system condition and operational readiness. • Review applicable software updates and calibration support. • Provide advanced product training for common break fix scenarios. • Plan for commonly needed parts and components that may be appropriate to hold on site. |
Three Different Service Approaches • Continuity Plan: Prepare. Know what happens, who is responsible, and how teams respond if service is disrupted. • Preventative Maintenance Plan: Get ahead of problems through scheduled, proactive service and planning. • A La Carte Break Fix: Respond when a specific issue occurs. |
Talk with your Athena representative about the right Continuity Plan and Preventative Maintenance approach for your organization.
Email- support@athena-security.com,
Call-833-928-4362 27/7 Support
Athena Security Help Desk Ticket (website) : https://support.athena-security.com/support/home