On your computer, go to 'Team Viewer' use the icon which is on the desktop.
If you don't see the shortcut, you can always go to the bottom left of the desktop window and look for a white search bar. It should say "type here to search" in the search bar. Click on that and type in the word "TeamViewer". Open the TeamViewer software and send me the "Team ID" number and the "Password" please! Which pops up when the application is opened. Also, the TeamViewer credentials are case-sensitive, so please type them out exactly as you see them.