Note: to update your system you will need a copy of the update file. If you are interested in updating your system by beta testing our latest releases, please reach out to support@athena-security.com.
Preparing for update
- Set aside time to update the system. The process will take 15-30 minutes, and your system will not be operational during this time.
- Connect to the internet, if you are not already online*
- Back up the environmental folder
- Open File Explorer on your PC
- Navigate to the OS (C:) drive then select the Athena > ATCI folder, and open the file titled .env using Text Editor
- Click on File > Save As and save a copy of the environmental file to your desktop
Updating the System
- Open restart on crash by clicking on the circular icon next to the clock
- Uncheck the 3 programs scheduled to restart on crash
- Close the temperature detection app
- Open the update file, and click through the download prompts
- If at any point it appears that you cannot proceed, click on the more options link to proceed
- When the update is installed, restart the computer
- Open restart on crash by clicking on the circular icon next to the clock
- Recheck the 3 programs scheduled to restart on crash
- This will open the temperature detection app, so you can calibrate the system
- Restart the computer one more time; all software will reopen automatically
If you have any difficulty, reach out to our team by emailing support@athena-security.com, or calling 833-928-4362 x2.
*if you do not have internet access, after installing the upgrade navigate to File Explorer > OS (C:) > Athena > ATCI and click on the folder named "run"